Return & Refund Policy
At Strollrus.com, we are committed to providing our customers with high-quality products and services. We understand that sometimes things may not go as planned and that you may need to return or exchange an item. That's why we have a clear and concise Return and Refund Policy in place to help you navigate the process.
II. 30-Day Return Policy
We have a 30-day return policy, which allows for replacement or refund on faulty goods within the first 30 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, and ensure that the item is in its original packaging, and in the same condition you received it.
III. Return Eligibility
If you receive an item that is damaged, defective, or not as described on our website, you are entitled to a full refund. Once we receive the returned order, we will process your refund payment within 5-7 working days. If you want to cancel your order, please notify us before returning any items through mail.
IV. Contact Us for Queries
If you have any queries about the accessories you received, such as baby strollers, baby carriers, or baby walkers, or if you believe that you have received the wrong accessories, simply contact us by phone at +1 929-506-8635 or via email at firstname.lastname@example.org.
V. Consumer Contracts Regulations
Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 30 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made.
VI. Exemptions to Refunds
Stroll R Us reserves the right to refuse a refund or exchange for any of the following reasons:
- The item was returned without a receipt or proof of purchase.
- The item was not purchased directly from Stroll R Us, but from a third-party seller or retailer.
- The item was damaged due to misuse, neglect, or improper care.
- The item was returned in a condition that makes it impossible to resell.
- Customers must request a return within 14 days of the purchase date. After this period, Stroll R Us will not accept returns.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-7 business days. However, it may take some time for your bank or credit card company to process and post the refund.
VIII. Late or Missing Refunds
If you have already returned your item and have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at +1 929-506-8635 or via email at email@example.com.
IX. Reporting Damages
If your order has arrived damaged, you must notify us by mail within 30 days of receipt of the goods, including any digital photographs showing the outer box in which the goods arrived and any visible damage that has been incurred. Once you have notified us of a problem, we will reply back to you within 48 hours (excluding weekends) outlining how we will resolve this problem quickly and efficiently for you. Please note that we must be notified within 30 days of you receiving the delivery of any damages.
X. Missing Items
If you have not received all of the items that you ordered, we may be unable to send all of your orders together. If this is happend, kindly conduct as by mail as soon as possible.